Return and Refund Policy
At Fashion House, we strive to ensure your complete satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition
- All original tags and packaging must be intact
- The item must not be damaged due to misuse or mishandling
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
- You may request a return within 15 days of receiving your order
- Requests made after this period may not be accepted
3. Refund Process & Timing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 30 to 45 days
- Refunds will be issued via the original payment method or as store credit, depending on the situation
4. Exchange Policy
- We offer exchanges for items that are defective, damaged, or incorrect
- Exchanges are subject to product availability
- To request an exchange, please contact us at fashionhouse146@gmail.com
5. Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery
- Kindly provide clear photos of the issue for quick resolution
- We will arrange a replacement or refund at no additional cost
6. Non-Returnable Items
The following items are not eligible for return:
- Used or worn products
- Items without original packaging or tags
- Personal care or hygiene-related items (if applicable)
- Discounted or sale items (unless defective)
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping charges are non-refundable unless the return is due to our error
8. How to Initiate a Return
To initiate a return or exchange:
- Contact us at fashionhouse146@gmail.com with your order details
- Our team will guide you through the return process